FAQ

 

  • What qualifies for free shipping?

    At IsraWines.com we want you to have the very best experience from shopping to shipping. Every full case of wine you buy ships for free. That’s right, every case of 12 bottles that goes into a box ships for free. And yes, you can mix-and-match to build your own case! Unfortunately, partial cases do incur a nominal shipping fee. Ordering multiples of 12 bottles will help you avoid shipping costs.

    We will ship to Hawaii and Alaska, but cannot offer free shipping to either state.

  • Your order is important to us! We strive to ship all orders within one business day. However, the cut-off time to receive shipments is 1:00 pm Monday-Friday and 12:00 pm on Fridays and Erev Yomim Tovim.

    All shipments submitted over the weekend will be received on Monday. Texas, Illinois and Alabama have an extended shipping time of 10-21 days. At peak times (such as before the holidays) it can take a bit longer for your order to leave our warehouse.

    We ship through UPS, FedEX, LSO, and UDS; whoever will get you your package the most efficiently. The map below will help you determine how long it takes from the time your order ships to the time it’s delivered.

  • Federal regulations require an adult, with valid ID to sign for all deliveries containing alcohol. THIS IS NOT A ISRAWINES.COM REQUIREMENT THEREFORE, WE DO NOT HAVE THE ABILITY TO WAIVE THIS REQUIREMENT. We recommend signing up for UPS My Choice so you can monitor your shipment, you can also make changes to the delivery address once it’s shipped.

    If you are not home to receive your shipment, UPS will leave a note on your door and make two more delivery attempts. After the third failed attempt your wine will be returned to us. You may be responsible for the cost of re-shipping orders that are returned.

    Tip: Our customers find that shipping their order to a business address increases the odds of successful delivery on the first attempt.

    Need to change your delivery date? You can use your tracking number or info notice number to make changes to your delivery!

    Sign up for a free service called UPS My Choice. This service will allow you to hold your package at a pickup facility, see a delivery time frame, or change the delivery address.

    https://www.ups.com/us/en/services/tracking/mychoice.page

  • UPS does not pick up (and may not conduct deliveries) on these days:

    New Year’s Day
    Memorial Day
    Independence Day
    Labor Day
    Thanksgiving Day
    Christmas Day

    At IsraWines.com we close our offices in observance of the following Jewish Holidays:

    Rosh Hashanah
    Yom Kippur
    Sukkot (first and last days of the holiday)
    Purim
    Passover (first and last days of the holiday)
    Shavuot

    Orders placed around the above-mentioned Holidays will increase processing and/or transit times for your order, but we’ve got you covered!

    Just tell us that you want to be reminded of our shipping deadlines before significant dates (for example Passover or Rosh Hashanah) by joining our email notification list.

  • We get it! We offer free ground shipping on cases of 12, but you can expedite shipping if you would like your order to arrive sooner. If there’s a real rush and you’re concerned about getting your order on time, please reach out to us to place your order, or contact us with your order number so we can do our best to accommodate your needs.

    Due to carrier limitations, we cannot expedite orders to TX or IL.

  • If this happens we will notify you using the email address that you entered at the time you placed your order. We will give you the option to select a substitute, wait for the wine to come in stock, or remove the wine from your order. We suggest you reply to us quickly so we can process your order right away and you can receive your shipment without delay.
  • Regulations prohibit us from delivering alcohol to PO boxes, we can only deliver your shipment to a physical address.
  • We absolutely can ship to Hawaii and Alaska but we’re not able to offer free shipping to these locations. Cost will vary based on the size of your order.

  • Regulations and laws are in place that limit our ability to ship to AR, KY, MI, MD, MS, and UT.

    We are happy to announce that we are now able to ship into the state of Illinois.

    Note regarding Maryland: We are working on a solution that will allow shipments to Maryland to resume. Keep an eye out for updates.

    Note: While we can ship into TX and IL, there is an extended time in transit for those shipments. Please allow up to 15 days for your shipment to be received.

  • We monitor the weather closely to ensure the outside temperature does not jeopardize the integrity of the wine while en route. If we have any concerns due to extreme weather, hot or cold, we will, we will hold the shipment in our warehouse until the weather is suitable for shipping wine.
  • Our shipments are delivered Monday through Friday. Please consider processing and transit times when placing your order.

We temporarily cannot ship to Michigan or Maryland due to state regulations. Please check back or contact us for updates.

Your StateTime in Transit
NY, NJ, CT, NH, MA, VT, RI, ME, DE, East PA1 Business Day
DC, SC, NC, VA, WV, OH, IN, West PA2 Business Days
MN, WI, IA, MO, TN, GA, FL3 Business Days
ND, SD, NE, KS, OK, LA4 Business Days
CA, WA, CO, AZ, NV, ID, MT, OR, WY, NM5 Business Days
TX, IL (Extended Transit)10-14 Days

If there is a problem with your order, or if you find a problem with the vintage, please call, text, chat or email us and we will correct it right away.

In the event that you have to return the merchandise, please re-pack the items in their original shipped packing to ensure a safe return. We will send you a label to place on the box and arrange pick up for the merchandise. Upon arrival at the warehouse, all returned items are inspected. If the return is a result of our error you will be refunded the full cost of the merchandise and all shipping charges. Please note that all customers seeking a refund regardless of the wine was consumed or not, must return the original bottle. No refunds will be issued otherwise.

If the return is not a result of our error and your item is returned unopened within 30 days of delivery we will grant credit on the wine minus a 15% restocking fee, the original shipping charge, and actual return shipping fees.

Expect to receive the refund within two weeks from shipping your return. This includes conservative estimates of the time required for the return shipping, inspection at our returns facility, and processing from your bank or credit card company. We will notify you via email with the details of your refund. You will receive your refund via the form of payment that you used.